Refund policy
Return & Refund Policy for Parnami Beauty Palace:
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Notification of Issues: Customers must notify us of any product discrepancies or damages within 24 hours of delivery. This should be done by emailing parnami.beautypalace@gmail.com with clear photographic evidence of the issue.
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Product Return Procedure: For a replacement to be considered, the product must be returned to our original shipping address. Customers are responsible for the safe return of the product.
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Evaluation Process: Upon receipt of the returned product, our support team will assess its condition against the claims made in the email. This evaluation is crucial to proceeding with a replacement or refund.
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Resolution: Based on our assessment, a decision will be made to either issue a replacement or process a refund. This decision will be executed within 7 days of receiving the returned product.
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Eligibility for Replacement or Refund: A replacement or refund will be considered under the following conditions: a. The product delivered is different from the product ordered. b. The product received is damaged or was opened upon delivery.
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Non-Eligible Scenarios for Return or Replacement: a. The product is no longer needed by the customer. b. Failure to report the damage within 24 hours of product delivery. c. Discrepancies between the product received and the photographs provided by the customer.